• AFTER HOURS: 060 649 0337 |
  • PREPAID WHATSAPP SUPPORT: 067 955 0410
  • 060 649 0337 (After Hours)
  • 067 955 0410 (PREPAID WhatsApp Support)

New service or connection procedure

The application form is available here:

Tenant Application Form

IMPORTANT

Please ensure your completed application and deposit payment reach our office well in advance to avoid delays in service activation. Note: Services are only activated during business hours. For weekend or public holiday move-ins, please WhatsApp your proof of deposit payment with complex and unit number to 060 649 0337, as our support email is unattended after hours, on weekends, and public holidays. Completed applications are also required for all weekend and public holiday move-ins.

Application

Please ensure that Utilinova has been contacted to manage the electricity and water consumption for the premises requiring service. The individual listed in the lease agreement or purchase contract must complete the online application form and will be responsible for the monthly account payments.

For further details, please contact support@utilinova.co.za. Note that accompanying documents such as ID cards, power of attorney or business registration documents, rental agreements, or purchase contracts must accompany the application form to expedite processing.

If connecting electricity to newly-built premises, include an electrical certificate of compliance with your application form.

Deposits

A deposit must be paid before the service is activated/continued. The deposit amount will be communicated by Utilinova staff, as amounts vary based on the size of electrical connections and differences in types of electrical installations.

No services will be provided without the required deposit payment. Please send your proof of deposit payment to support@utilinova.co.za

Deposits are refunded only once the final account has been settled in full.

Accounts

Reference the ACCOUNT NUMBER on your monthly account in all communication with Utilinova.

Monthly accounts are emailed to the email address provided on the application form. In case of non-receipt, upon request, Utilinova will send a copy of the account via email to the client’s last known address. Contact our offices for assistance at support@utilinova.co.za

IMPORTANT

Non-receipt of an account does not exempt a consumer from paying the bill. It is the consumer's responsibility to ensure timely payment of the monthly electricity and water account.
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