New service or connection procedure

The application form is available here:

Application

Please ensure that Utilinova has been contacted to manage the electricity and water consumption for the premises requiring service. The individual listed in the lease agreement or purchase contract must complete the online application form and will be responsible for the monthly account payments.

For further details, please contact support@utilinova.co.za. Note that accompanying documents such as ID cards, power of attorney or business registration documents, rental agreements, or purchase contracts must accompany the application form to expedite processing.

If connecting electricity to newly-built premises, include an electrical certificate of compliance with your application form.

Deposits

A deposit must be paid before the service is activated/continued. The deposit amount will be communicated by Utilinova staff, as amounts vary based on the size of electrical connections and differences in types of electrical installations.

No services will be provided without the required deposit payment. Please send your proof of deposit payment to support@utilinova.co.za

Deposits are refunded only once the final account has been settled in full.

IMPORTANT

Services cannot be activated after hours. Kindly ensure your application reaches us with sufficient lead time for service connection. Last-minute applications may result in connections on the following working day.

Accounts

Reference the ACCOUNT NUMBER on your monthly account in all communication with Utilinova.

Monthly accounts are emailed to the email address provided on the application form. In case of non-receipt, upon request, Utilinova will send a copy of the account via email to the client’s last known address. Contact our offices for assistance at support@utilinova.co.za

IMPORTANT

Non-receipt of an account does not exempt a consumer from paying the bill. It is the consumer's responsibility to ensure timely payment of the monthly electricity and water account.
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