Invoicing

Invoices are automatically generated by the system and detail the charges consumers need to pay. These charges include electricity unit costs, water unit costs, VAT, etc. The invoices specify the consumption period for which the charges apply, indicating the number of days.

Invoices and statements are normally sent by the 10th of every month.

Account Statement

Consumers can inquire about their account balance and status at any time via support@utilinova.co.za or 012 665 1663 / 1198, and the relevant information and statements will be provided upon request.

Invoices are sent to the client’s last known address as per their preference. Due to unforeseen circumstances like service provider firewall settings, invoices may occasionally go undelivered. Utilinova cannot be held responsible for undelivered invoices, and consumers are advised to contact our office for assistance in such cases.

Scroll to Top