Electricity Interruptions & Disconnections
Your electricity supply may be disrupted for various reasons.
Discontinuation of supply
Utilinova will make reasonable efforts to provide advance notice of a potential electricity supply discontinuation.
This notice may be conveyed through the monthly invoice, telephonic communication, electronic notification, or a specific written notice delivered to the premises.
Utilinova reserves the right to discontinue electricity supply for the following reasons:
- Absence of a valid agreement with Utilinova for electricity and/or water supply
- Lack of a deposit or insufficient deposit held as account security
- Incomplete/unsigned agreement or the inclusion of false information
- Account arrears
- Submission of false and/or illegible proof of payments
IMPORTANT
If electricity supply is disconnected for any of the above reasons, a reconnection fee, in addition to any outstanding payments, must be paid in full using any of our payment methods. Technical staff managing disconnections/reconnections will not accept these payments.
IMPORTANT
General power failures
A widespread power outage in your area may occur. Confirm by checking with local businesses and residents in your neighbourhood to determine if their electricity supply is also affected. Non-functional traffic lights can be indicative. Utilinova cannot resolve such issues; contact the City Council for further information: City of Tshwane
Local power failures
If only your complex/building experiences an electricity supply interruption, contact Utilinova at Tel 012 665 1663/1198. Our technicians will address the problem promptly.
Other reasons
Maintenance issues could cause an interruption in your unit’s electricity supply. Before contacting Utilinova, follow these steps:
- Turn off all circuit breakers and trip switches in the distribution board within your premises.
- Activate the earth-leakage trip switch (up position).
- Turn on the main supply circuit breaker (up position).
- Gradually turn on the remaining circuit breakers (up position).