Credit control procedure
If a current account remains unpaid beyond the due date, Utilinova will notify the client about the arrears through email.
Utilinova will provide a maximum of 5 days after invoice due date for the client to address and settle the outstanding amount.
Failure to comply with the request by the due date will result in Utilinova discontinuing the electricity supply due to a breach of agreement. In cases where consumers have absconded and neglected to pay their final accounts, our debt collection department shall be directed to recover the outstanding debt.
Reconnection of Services:
Please note that electricity services will not be reconnected after hours. Accounts in arrears must pay the total outstanding amount and a reconnection fee, as determined by Utilinova. Proof of payment must be sent to support@utilinova.co.za during office hours no later than 15:00 for same-day reconnection; otherwise, reconnection will occur the following day.