Account closure procedure
If vacating your premises, please submit written notice to support@utilinova.co.za with at least 48 hours‘ notice. You can do this by sending an email to support@utilinova.co.za or by completing the online service cancellation form below:
The cancellation form is available here:
The notice should include your email address to which the final account can be sent, along with proof of your banking details for deposit refund.
FINAL READINGS
A final reading of your electricity meter will be taken around this date to calculate a definitive account. Please note, final readings will not be taken on weekends. If you vacate your premises on the weekend, please ensure that you switch off the main circuit breaker in the electrical distribution board of your premises. A final reading will be taken on the next successive weekday following the date you vacate.
Your deposit will be credited to your final account as a payment. Any residual amount will be refunded to you electronically to the banking account number that you have supplied. Please allow between 4 to 6 weeks from vacating date for such payments. Deposits can only be paid once the final electricity/water out has been fully settled.
IMPORTANT
Consumers must remember that they remain responsible for electricity/water consumption at premises until written notice as described above has been received by Utilinova. If sending such information by email, it is advisable to confirm receipt of such with Utilinova.